Privacy Policy

01. Information we collect

We collect information you give us and information collected automatically when you use our website.

Information you provide

When you submit a request for quote (RFQ), contact us, or place an order, we may collect your name, company, job title, email address, phone number, and mailing or shipping address, along with the equipment and part details you share, such as OEM, model, serial number, part number, quantity, and technical specifications. When you transact with us we also collect order, billing, and payment related information.

Information collected automatically

When you visit rlddistribution.com we may collect your IP address, browser and device type, pages viewed, referring pages, and similar usage data through cookies and analytics tools.

Information from third parties

We may receive business contact information, trade or credit references, and supplier or carrier data used to prepare quotes and fulfill orders.

02. How we use information

We use the information we collect to:

• respond to your inquiries and prepare quotations;
• identify, source, import, and deliver the parts you request;
• process orders, payments, returns, and related documentation;
• coordinate export documentation, customs clearance, and shipping;
• communicate with you about your requests, orders, and account;
• operate, maintain, and improve our website and services;
• send updates or marketing where permitted, which you can opt out of at any time;
• protect against fraud and secure our systems; and
• comply with legal, tax, customs, and export control obligations.

03. Cookies and analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used through analytics providers. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

04. How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• suppliers, original equipment manufacturers, and sourcing partners, to fulfill your requests;
• freight forwarders, carriers, customs brokers, and logistics providers, to import and deliver goods;
• payment processors, banks, and financial partners, to complete transactions;
• professional advisors and service providers who support our operations under confidentiality obligations;
• government or regulatory authorities where required by law, including customs and export control authorities; and
• a successor entity in connection with a merger, acquisition, or sale of assets.

05. International data transfers

Because we source from manufacturers in Germany and across Europe and serve customers in the United States and Canada, your information may be transferred to and processed in countries other than your own, including the United States, Canada, and countries in the European Union. We take reasonable steps to protect information handled across borders in line with applicable law.

06. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting, tax, customs, and reporting requirements, after which we delete or anonymize it.

07. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08. Your rights and choices

Depending on where you live, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, or to opt out of marketing. Residents of the European Union and the United Kingdom, of California, and of Canada may have specific rights under laws such as the GDPR, the CCPA, and PIPEDA. To exercise a right, contact us using the details below, and we will respond as required by applicable law. You can unsubscribe from marketing emails at any time using the link in the message.

09. Children's privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect information from children.

10. Third-party links

Our site may link to third-party websites, including manufacturer and supplier pages. We are not responsible for the content or privacy practices of those sites.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here with a new date.

12. Contact us

If you have questions about this privacy policy, contact RLD Distribution LLC:

• Email: support@rlddistribution.com  
• Phone: (252) 986-3707
• Address: 1853 Boone St, Rocky Mount, NC 27803, United States